Privacy & Security Policy
Use & Confidentiality of Your Uploaded Information
If you have uploaded a video or submitted a Coaching Intake Form, it is stored on a third-party commercial cloud server. Although this third-party claims to do its best to maintain security and confidentiality, breaches can occur in our ever-changing technological environment. Your video and personal information may also be stored in computer/external drives belonging to J. Daniel Vavra & Associates or its Affiliates. Although we do our reasonable best to maintain security and confidentiality of your videos and personal information, breaches can occur. We therefore suggest that you NOT share any confidential or sensitive information in your video or Coaching Intake Form.
The Privacy Notice below further elaborates how we protect and use your personal information…
Privacy Notice, Security and Cookies Policy
Last Updated January 28, 2023
The privacy notice and cookies policy below comprises our core privacy policy and lists the types of data we collect and explains how we use and protect that data.
Please read this “Privacy Notice” carefully since it describes our collection, use, retention, disclosure, and protection of your personal information. This Privacy Notice applies to any website, application or service which references this Privacy Notice. Where you provide us with or we collect your personal information in any of the ways described in section 2 below, you agree that we may collect, store, and use it to perform our contractual obligations to you:
based on our legitimate interests for processing, direct marketing, maintaining automated backup systems or for the detection or prevention of crime; or based on your consent, which you may withdraw at any time.
Who we are
This Privacy Notice applies to all products, applications and services offered by J Daniel Vavra (a sole proprietorship registered in Ontario, Canada), and its affiliates.
How we collect information
To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you:
- register to use our websites, applications, or services and products (including free trials or products); this may include your name, business name, address, email address, and telephone number; this may also include any other information that we request, or that you voluntarily provide about your business and your preferences;
- place an order using our websites, applications, or services and products; this may include your name, business name, address, electronic contact information (including telephone number and email address), and payment details;
- use our applications, which may include the collection of metadata;
- complete online forms (including call back requests), take part in surveys, post on our message boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas that appear on our website or within our application or service;
- provide your contact details to us when registering to use or accessing any websites, applications, or services and products we make available or when you update those details;
- contact us offline, for example by telephone, fax, SMS, email, or mail; and
- interact with us using social media.
We will also collect your information where you only partially complete and/or abandon any information inputted into our website and/or other online forms and may use this information to contact you to remind you to complete any outstanding information and/or for marketing purposes.
We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications, or services and products (for example, we may collect the device identification number and type, location information, and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information). We may do this using cookies or similar technologies (as described in section 11 below).
We may enhance personal information we collect from you with information we obtain from third parties that are entitled to share that information, for example, information from credit agencies, search information providers, or public sources (e.g. for customer due diligence purposes), but in each case as permitted by applicable laws.
How we use your information
To the extent permissible under applicable law, we use your information to:
- provide any information and services and products that you have requested or any applications or services and products that you have ordered;
- compare information for accuracy and to verify it with third parties;
- provide, maintain, protect, and improve any applications, products, services and products, and information that you have requested from us;
- manage and administer your use of applications, products, and services and products you have asked us to provide;
- manage our relationship with you (for example, customer services and products and support activities);
- monitor, measure, improve, and protect our content, website, applications, and services and products and provide an enhanced, personal user experience for you;
- undertake internal testing of our website, applications, systems, and services and products to test and improve their security, provision, and performance, in which case, we would pseudonymize any information used for such purposes, and ensure it is only displayed at aggregated levels which will not be linked back to you or any living individual;
- comply with our regulatory or legal obligations;
- detect, prevent, investigate, or remediate crime, illegal, or prohibited activities or otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes);
- contact you to see if you would like to take part in our customer research (for example, feedback on your use of our applications, products and services and products);
- to monitor, carry out statistical analysis and benchmarking, provided that in such circumstances it is on an aggregated basis which will not be linked back to you or any living individual except as permitted by law;
- deliver targeted advertising, marketing (which may include in-product messaging) or information to you which may be useful to you, based on your use of our applications and services and products;
- deliver joint content and services and products with third parties with whom you have a separate relationship (for example, social media providers); and
- provide you with location- based services and products (for example, advertising and other personalized content), where we collect geolocation data.
To the extent permitted by applicable law, we retain information about you after the closure of your account with us, if your application for such account is declined or if you decide not to proceed. This information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.
Our website, applications (including mobile applications) and services and products may contain technology that enables us to:
- check specific information from your device or systems directly relevant to your use of the websites, applications or services and products against our records to make sure the websites, applications or services and products are being used in accordance with our end-user agreements and to troubleshoot any problems;
- obtain information relating to any technical errors or other issues with our website, applications and services and products;
- comply with our legal or regulatory obligations;
- collect information about how you and users use the functions of the features of our website, applications and services and products; and
- gather statistical information about the operating system and environment from which you access our applications or services and products.
You can manage your privacy settings within your browser or our applications and services and products (where applicable).
In addition to the purposes described in this section (section 3,) we may also use information we gather to deliver targeted advertising, marketing (including in-product messaging) or information to you which may be useful, based on your use of the website, applications or services and products or any other information we have about you (depending on the websites, applications or services and products, you may able to configure these features to suit your preferences). Sections 5 and 6 of this Privacy Notice provides further details on how we will do this.
We may monitor and record our communications with you, including e-mails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about our website, applications and services and products you order from us or ask us about, and in order to meet our legal and regulatory obligations generally.
Mobile data
We may obtain information through mobile applications that you or your users install on their mobile devices to access and use our website, applications or services and products or which you or your users use to provide other services and products related to that mobile application (for example, to sync information from our application or service with such mobile application). These mobile applications may be our own mobile applications or those belonging to third parties. Where the mobile application belongs to a third party, you must read that third party’s own privacy notice as it will apply to your use of that third-party mobile application. We are not responsible for such third-party mobile applications and their use of your personal information.
Mobile applications may provide us with information related to a user’s use of that mobile application and use of our applications and services and products accessed using that mobile application. We may use such information to provide and improve the mobile application or our own application or services and products. For example, activity undertaken within a mobile application may be logged.
You can configure our mobile application’s privacy settings on your device but this may affect the performance of that mobile application and the way it interacts with our applications and services and products.
Data analytics and bench-marking
We may use information generated and stored during your use of our services and products for our legitimate business interests to enable us to give you the best service and/or solutions and the best experience. These purposes include to:
- deliver advertising, marketing (including in-product messaging) or information to you which may be useful to you, based on your use of services and products; carry out research and development to improve our services and products, products and applications;
- carry out research and development to improve our services and products, products and applications; provide you with location-based services and products (for example location relevant content) where we collect geo-location data to provide a relevant experience.
- develop and provide new and existing functionality and services and products (including statistical analysis, bench-marking insights, receipt recognition and cashflow forecasting services and products); and
- provide you with location-based services and products (for example location relevant content) where we collect geo-location data to provide a relevant experience; and the right to object to processing based on our legitimate interests, and if you wish to do so, please contact us at admin@solidgoldpresentations.com
Sharing your information
We may share your information with:
- any of our associates, for the purposes set out in this Privacy Notice, (e.g. global information and customer relationship management; software and service compatibility and improvements; and to provide you with any information, applications, products or services that you have requested); software and service compatibility and improvements; and to provide you with any information, applications, products or services that you have requested);
- our service providers and agents (including their sub-contractors) or third parties which process information on our behalf (e.g. internet service and platform providers, payment processing providers and those organizations we engage to help us send communications to you) so that they may help us to provide you with the applications, products, services and products and information you have requested or which we believe is of interest to you; partners, including system implementers, resellers, value-added resellers, independent software vendors and developers that may help us to provide you with the applications, products, services and products and information you have requested or which we believe is of interest to you;
- partners, including system implementers, resellers, value-added resellers, independent software vendors and developers that may help us to provide you with the applications, products, services and products and information you have requested or which we believe is of interest to you; third parties where you have a relationship with that third party and you have consented to us sending information (for example social media sites or other third party application providers);
- third parties used to facilitate payment transactions, for example clearing houses, clearing systems, financial institutions and transaction beneficiaries; third parties used to facilitate payment transactions, for example clearing houses, clearing systems, financial institutions and transaction beneficiaries; regulators to meet our legal and regulatory obligations;
- third parties where you have a relationship with that third party and you have consented to us sending information (for example social media sites or other third party application providers);any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);
- third parties where you have a relationship with that third party and you have consented to us sending information (for example social media sites or other third party application providers);any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);
- third parties for marketing
- credit reference and fraud prevention agencies; another organization to whom we may transfer our agreement with you; and
- Government bodies, regulators and any other third party necessary to meet our legal and regulatory obligations; We may share non-personally identifiable information about the use of our website, applications, products or services publicly or with third parties but this will not include information that can be used to identify you.
- law enforcement agencies so that they may detect or prevent crime or prosecute offenders;
- any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);
- another organization if we sell or buy (or negotiate to sell or buy) any business or assets;
- another organization to whom we may transfer our agreement with you; and
- Government departments where reporting is mandatory under applicable law.
We may share non-personally identifiable information about the use of our website, applications, products or services publicly or with third parties but this will not include information that can be used to identify you.
Marketing
Third party platform advertising
Where you respond to communications we post on third-party platforms (such as LinkedIn, Instagram, Google and Twitter), we may also share your information with those third parties in order to serve targeted advertising/content to you via the relevant third-party platform based on your profile/interests. Your information is used by the third-party platform provider to identify your account and serve advertisements to you. You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult the third party’s help/support centre for more information.
Your information and your rights
If you are based within the EEA (European Economic Area) or within another jurisdiction having similar data protection laws, in certain circumstances you have the following rights:
- the right to be told how we use your information and obtain access to your information;
- the right to have your information rectified or erased or place restrictions on processing your information; where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;
- the right to object to the processing of your information e.g. for direct marketing purposes or where the processing is based on our legitimate interests;
- the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);
- where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;
- the right to object to any decisions based on the automated processing of your personal data, including profiling; and
- the right to lodge a complaint with the supervisory authority responsible for data protection matters.
If we hold any information about you which is incorrect or if there are any changes to your details, please let us know so that we can keep our records accurate and up to date.
If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Notice, we may not be able to provide you with access to all or parts of our website, applications, and services and products.
We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, in accordance with our Retention, Marking and Destruction Policy or as otherwise permitted by applicable laws and regulations. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).
Changes to this Privacy Notice
We may change this Privacy Notice from time to time. However, we will not reduce your rights under this Privacy Notice. We will always update this Privacy Notice on our website, so please try to read it when you visit the website (the ‘last updated’ reference tells you when we last updated this Privacy Notice).
Security and storage of information
We will keep your information secure by taking appropriate technical and organizational measures against its unauthorized or unlawful processing and against its accidental loss, destruction or damage. We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website, applications or services and products or to other website, applications and services and products via an internet or similar connection, or information which is processed and stored by any third-party vweb developers or hosting services. If we have given you (or you have chosen) a password to access certain areas of our websites, applications or services and products please keep this password safe – we will not share this password with anyone.
If you believe your account has been compromised, please contact us at
info@solidgold
presentations.com
SPECIAL NOTE on Security of Financial Information
European Economic Area and the UK
If you reside in the European Economic Area or the UK, please note that our website, applications and hosting are outside of the UK or EEA (which means all the EU countries plus Norway, Iceland and Liechtenstein). While personal information in the European Union and the UK is protected by specific data protection laws, other countries do not necessarily protect your personal information in the same way. However, this Privacy Notice outlines the steps we take to help ensure that appropriate measures and controls are in place to protect your information in accordance with the applicable data protection laws and regulations.
UPDATE: as of 2020-08-03, Google has informed us of the following:
As a result of the recent Court of Justice of the European Union ruling on data transfers, invalidating the Privacy Shield, Google will be moving to Standard Contractual Clauses (SCCs) for transfers of online advertising and measurement personal data out of the Europe Economic Area, Switzerland and the UK.
We will therefore be updating our existing Google Ads Data Processing Terms, Google Ads Controller-Controller Data Protection Terms and Google Measurement Controller-Controller Data Protection Terms to add the relevant SCCs as adopted by the European Commission.
We are making these updates solely to address GDPR compliance. The updates do not give Google additional rights over data. If the Google Ads Data Processing Terms or Google Ads Controller-Controller Data Protection Terms are already part of your contract (or if you have separately accepted the Google Measurement Controller-Controller Data Protection Terms where available), the updates will apply from August 12, 2020.
For more information, please see this article that we will continue to update or (if applicable) speak to your Google representative.
Other sites and social media
If you follow a link from our website, application or service to another site or service, this Privacy Notice will no longer apply. We are not responsible for the information handling practices of third-party sites or services and products and we encourage you to read the privacy notices appearing on those sites or services and products. Our websites, applications or services and products may enable you to share information with social media sites, or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you (for example any content you have viewed). You should be able to manage your privacy settings from within your own third-party social media account(s) to manage what personal information you enable us to access from that account.
Cookies, Analytics and Traffic Data
Cookies are small text files which are transferred from our websites, applications or services and products and stored on your device. We use cookies to help us provide you with a personalized service, and to help make our websites, applications and services and products better for you.
Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services and products which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services and products to “remember” who you are and to remember your preferences within our websites, applications or services and products and which will stay on your computer or device after you close your browser or leave your session in the application or service).
We may use some or all of the following different types of cookies:
Strictly necessary cookies
These are cookies which are needed for our websites, applications or services and products to function properly, for example, these cookies allow you to access secure areas of our website or to remember what you have put into your shopping basket.
Performance cookies and analytics technologies. These cookies collect information about how visitors and users use our websites, applications and services and products, for instance which functionality visitors use most often, and if they get error messages from areas of the websites, applications or services and products. These cookies don’t collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our website, applications and services and products work.
Functionality cookies. These cookies allow our websites, applications and services and products to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services and products you have asked for. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
Targeting or advertising cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operators’ permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.
Web beacons and parameter tracking. We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products or services. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.
IP Address and traffic data. We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information, the website that you visited before ours and the website you visit after leaving our site. We also collect some site, application and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.
Some of the cookies we use originate from Google Analytics
General information on disabling cookies
You may be able to configure your browser or our website, application or service to restrict cookies or block all cookies if you wish, however, if you disable cookies you may find this affects your ability to use certain parts of our website, applications or services and products. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, visit
Further information about Privacy, Security and Cookies
If you have any questions about our Privacy Notice, please send us an email to info@solidgoldpresentations.com